Terms of Service

1. Agreement to Terms

These Terms of Service constitute a legally binding agreement made between you, whether personally or on behalf of an entity, and Book Haven, concerning your access to and use of the bookhaven.com website as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto.

You agree that by accessing the website, you have read, understood, and agree to be bound by all of these Terms of Service. If you do not agree with all of these Terms of Service, then you are expressly prohibited from using the website and you must discontinue use immediately.

Supplemental terms and conditions or documents that may be posted on the website from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Service at any time and for any reason.

2. Intellectual Property Rights

Unless otherwise indicated, the website is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the website are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United Kingdom, international copyright laws, and international conventions.

The content and graphics are provided on the website for your information and personal use only. Except as expressly provided in these Terms of Service, no part of the website and no content or graphics may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

3. User Representations

By using the website, you represent and warrant that:

• All registration information you submit will be true, accurate, current, and complete
• You will maintain the accuracy of such information and promptly update such registration information as necessary
• You have the legal capacity and you agree to comply with these Terms of Service
• You are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the website
• You will not access the website through automated or non-human means, whether through a bot, script, or otherwise
• You will not use the website for any illegal or unauthorized purpose
• Your use of the website will not violate any applicable law or regulation

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the website.

4. User Registration

You may be required to register with the website. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and account. You agree to accept responsibility for any and all activities or actions that occur under your account or password, whether your password is with our website or a third-party service.

5. Products and Purchases

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the website. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

All products are subject to availability. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change without notice.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, or orders that use the same billing and shipping address.

6. Payment and Billing

We accept the following forms of payment: Visa, Mastercard, American Express, Discover, and PayPal. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the website. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in British Pounds Sterling unless otherwise specified. You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order.

7. Return and Refund Policy

All sales are final and no refund will be issued except as required by law or as specifically stated in our Return Policy. We offer a 30-day return policy on most items. Books must be returned in their original condition, unused and undamaged. To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.

Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.

Certain items are not eligible for return, including digital products, personalized items, and books that have been opened or show signs of use. We reserve the right to refuse returns that do not meet our return policy criteria.

8. Prohibited Activities

You may not access or use the website for any purpose other than that for which we make the website available. The website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the website, you agree not to:

• Systematically retrieve data or other content from the website to create or compile a collection, compilation, database, or directory
• Make any unauthorized use of the website, including collecting usernames or email addresses of users by electronic or other means
• Circumvent, disable, or otherwise interfere with security-related features of the website
• Engage in unauthorized framing of or linking to the website
• Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information
• Make improper use of our support services or submit false reports of abuse or misconduct
• Engage in any automated use of the system, such as using scripts to send comments or messages
• Interfere with, disrupt, or create an undue burden on the website or the networks or services connected to the website
• Attempt to impersonate another user or person or use the username of another user
• Use any information obtained from the website in order to harass, abuse, or harm another person
• Use the website as part of any effort to compete with us or otherwise use the website for any revenue-generating endeavor or commercial enterprise
• Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the website
• Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the website to you

9. User Generated Contributions

The website may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the website, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material.

Contributions may be viewable by other users of the website and through third-party websites. As such, any contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any contributions, you thereby represent and warrant that:

• The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your contributions do not and will not infringe the proprietary rights of any third party
• You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use your contributions
• Your contributions are not false, inaccurate, or misleading
• Your contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation
• Your contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable
• Your contributions do not ridicule, mock, disparage, intimidate, or abuse anyone
• Your contributions do not violate any applicable law, regulation, or rule

10. Disclaimer of Warranties

The website is provided on an as-is and as-available basis. You agree that your use of the website and our services will be at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the website and your use thereof, including, without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations about the accuracy or completeness of the website's content or the content of any websites linked to the website and we will assume no liability or responsibility for any errors, mistakes, or inaccuracies of content and materials, personal injury or property damage, unauthorized access to or use of our secure servers, interruption or cessation of transmission to or from the website, any bugs or viruses transmitted through the website by any third party, or any errors or omissions in any content and materials.

11. Limitations of Liability

In no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the website, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us during the six month period prior to any cause of action arising.

12. Indemnification

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of your use of the website, breach of these Terms of Service, or violation of any law or the rights of a third party.

13. Governing Law

These Terms of Service and your use of the website are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in London, United Kingdom, to resolve any legal matter arising from these Terms of Service or your use of the website.

14. Dispute Resolution

Any legal action of whatever nature brought by either you or us shall be commenced or prosecuted in the courts of England and Wales, and the parties hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such courts. Should a dispute arise between you and Book Haven, we strongly encourage you to first contact us directly to seek a resolution by emailing [email protected].

15. Corrections

There may be information on the website that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the website at any time, without prior notice.

16. Contact Us

In order to resolve a complaint regarding the website or to receive further information regarding use of the website, please contact us at: